The best online banks of 2021 feature competitive interest rates, low or no fees, convenient digital access, FDIC insurance and excellent customer service. It just does it. Since 2014, Simple has been part of the BBVA Group, one of the largest banks in Europe. I really recommend everyone use Simple. Very condescending staff who do not care about customers. Well it's now over a month and I am still locked out and I can't get ahold of anyone. You will never be able to speak to a manager. SB Dayton-downtown 420 Third Avenue Dayton, TN, 37321 423-775-8400 8:30 a.m – 5 p.m. Monday-Friday. Turn spare change into big savings with Round-up Rules. Deposited funds take a while to be available. The Simple app on Android is now one of the most beautiful apps on any platform… Awesome job, @simple. 5 58%. SB Dayton-south 3001 Rhea County Higway Dayton, TN, 37321 Plus, an estimated $1.6 trillion worth of business in the U.S. is lost for the same reason. Simple is a free, all-digital checking account designed to be used mostly on your smartphone. I can even see trends in each type of expense (such as shopping, or fast food) -- which is really neat. Secondly, it takes a generation to transfer money from your bank to simple. This is far worse than traditional banks. How to check if your feeling of providing the best customer service really checks out with reality? Why Simple If you’re this complicated. Here's to using goals to save for fancy jeans and the best banking ever! I provided screenshots from the delivery driver apologizing and stating he’d pick up the other items and deliver them. #supportmademyday. Simple is a prepaid account Partnered with BBVA. I'd give Victor in customer service a 5 star. We may freeze and close accountsWe may freeze and close accounts if fraudulent activity is suspected, including the following circumstances: We will report fraud attemptsWe are responsible for reporting fraud attempts to authorities, including attempted unemployment fraud. If you have paid for a PRO subscription, and the payment was processed correctly, please contact the SimpleSite Customer Service as soon as possible: customerservice@simplesite.com.We try to respond to all emails within 2 business days. The bank also received the highest score in a separate survey where we asked customers to rate financial brands’ level of service during the first four months of lockdown (87% rated it positively). No other banking app has dedicated this much attention to detail—pixel by pixel. Extremely complicated experience and anything BUT simple. They sometimes get political, which comes across as unprofessional. I'm throwing in the towel and will not be coming back. The Safe-to-Spend feature that Simple bank offers is genius. Repeat after me, “customer reviews are under my control.” Reviews are just another element of your company. The only in-person banking service available with Simple is access to 40,000+ fee-free ATMs through the Allpoint ATM network. If any third party requests your Simple Account login information, it is an attempt at fraud. I am trying to close my account now and it's been 4 days and it is still not closed. Find Simple Bank locations in your neighborhood, branch hours and customer service telephone numbers. However, those are not my frustrations ooh No. Goals is the smartest way to save money, period. Read more This company has claimed its Trustpilot profile, but to our knowledge, doesn't actively invite its customers to write reviews on Trustpilot. Customer service is now non existent. It is simple only if you have direct deposit. We did not think for a day to change our mind even after having some free offers from other providers. 2 13%. Really liking this bank. These guys are awful and I’d recommend using someone like Chime hows service is amazing. The customer service is the best, they're always friendly. Simple has awful customer service and communication with its members. Do not open an account on behalf of someone else If anyone asks you to open a Simple Account to receive funds, it is an attempt at fraud. Do not share your login or account information with anyoneNeither Simple nor any other legitimate institution will ever ask for your account information. I thought it was the mobile app so I tried on my computer but the same error message persisted. Yay! Stay away from this bank. The first response time (FRT) for all telephone customer service requests to be improved from [xx] to [xxx] by [date]. Simple - Read unbiased reviews of Simple, rated 4.0 out of 5 stars by 488 users. Simple is my choice of bank for online banking in the United States -- they have a super simple app that does everything you'd ever need it to do for US banking and customer support through the app is painless although it can sometimes take them a little while to reply. It comes with a Visa debit card and a handful of first-rate mobile banking tools. According to a study by Accenture, 52% of customers who’ve had a bad customer service experience with a company stopped buying their products and services. Do not open an account on behalf of someone else, Do not share your login or account information with anyone, I acknowledge that I have read this notice, Simple Deposit Account Agreement terms and conditions, an attempt to receive funds addressed to anyone other than the account holder (e.g., someone tries to deposit funds into your account that are intended for someone else), a customer shares their login information with another person (e.g., you give your password to someone else so they can use your account). I tried transferring money from my bank to my protected Goal account which in itself is as complicated as it gets. For example, at NerdWallet, the Simple Bank review earns 4.5 out of 5 stars and earns a 5 out of 5 for its fee structure. That's about $3000 I had no idea how to save before Simple. Are There Simple Bank Reviews from Customers? Simple is not so simple. The company has been the subject of over 100 complaints on the BBB website. 3.8 out of 5 stars. Now I have three more credit cards to go and feel confident I will pay off soon enough now that I can visualize where my money is going. They also tell me to go to the issuing bank and cash it. The journey has been seamlessly awesome, high class customer care, consistently improving the features and services. Dear Simple,This letter is meant to be read by everyone at Simple. You can also determine the tone and voice of the customer by reflecting it in your engagement with them, primarily in-person and through your social channels. I also really like the graph feature. What they call customer service SIMPLY sucks. ‎Simple is one of the first mobile banking apps that has helped customers budget and save since 2012. It's a great way to visually see how I have been spending my money. Bank Reviews . There are state and federal penalties for unemployment insurance fraud (including potential fines and incarceration). No separate accounts or having to manually move money. They have no clue how the military works when it comes to APO/FPO/DPO addresses. I called a week ago and actually got ahold of someone. It should take just seven working days to switch from your old account and the move is backed by the Current Account Switch Guarantee guarantee which means that your new bank will take care of moving over incoming and outgoing payments and correct any problems. My last result was to write this letter to simple customer service who themselves are also a major problem. I gave it a four star cause I don't like I have to wait a half an hour to be on hold to get customer service but today I was in hold for 30 minutes and then Victor in customer service was so calm and collected as I was frantic trying to figure out how the budgetting tools and available balance worked. Hours are somewhat limited compared with those offered by some major banks, with phone support only available from 6 a.m. to 4 p.m. Pacific Time on weekdays and 7 a.m. to 2 p.m. on Saturdays. You’re probably familiar with social proof. By the way, this awesome support system and helpful staff is reason alone to switch to Simple. For urgent things, you can call them 24/7 -- I wish the in-app answering time were faster so I wouldn't need to use this option, though. Simple Bank's parent company, Spain-based international bank, BBVA, is one of the largest banks in the world and highly rated by every major credit rating agency. When I complain to the bank that I did not authorise this amount, the bank reverses the charge. Try to avoid the Prestwich branch. ‎Read reviews, compare customer ratings, see screenshots, and learn more about Simple - Mobile Banking. :). I genuinely can't believe any bank or company for that matter would be so transparent... you guys just keep reaffirming why I switched over to you exclusively in the first place. Which is just ridiculous! I can't wait to see what you guys have in store. The number of repeat customer service calls (within one month) to … The main dashboard is smart. I absolutely love it. But then SimpleRent forces me to pay $29 "catch-up fee" plus adds the credit-card surcharge on top! It's not a fantasy, it's @simple. Simple Bank is a new approach to banking, focused on customer service and ease of usability. Among the nine in this category, USAA, Schwab Bank, and Ally Bank were rated the highest in overall customer satisfaction. I used to rave about this bank,but customer service has went to crap and they hold your money way too long. If you are the type of person who likes to go into physical bank branches, you might be disappointed with Simple Bank. It isn't allowed for some reason, meaning that you will never speak to someone that can actually get anything done. Horrible bank that's not military friendly. Not overdraft,not one penny. DO NOT sign up for this online bank account. Thanks for making such a great product. The UX especially shines with the iOS app. Several of the comments in this Simple Bank review page expound about how the Simple Bank customer experience is “ridiculously easy” … Also, it would be great if they'd follow the lead of some other banks who do not charge foreign transaction charges/ATM fees. I cannot transfer money directly into my protected Goal account, because there isn’t an option that says transfer money to protected Goal. Simple is ruining lives by locking and closing one bank account at a time Simple is not a bank. I am excited to finally see some innovation in the banking space. Claim your company profile to access Trustpilot’s free business tools and start getting closer to your customers today! Updated: Oct. 12, 2018: Simple is an online bank that doesn’t want you to call it a bank. Needless to say another half hour passed and nothing. I sent screenshots of my communication with the delivery service and restaurant to show I took every step to resolve the issue. Common fraud attempts include requesting that you open an account to receive a gift or bonus offer, obtain a job or job training, or help someone else receive funds (such as unemployment benefits). View all 235 reviews. Normally this happens if your website is not renewed. They usually take a week to respond to your message and won’t answer your call when you do call. Keep up the great work! You guys are onto something. It’s simple! So far simple has been a little complicated but I think it is going to serve our family well now that he took the time to get me to understand why the page looked the way it did and understand the balances. 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